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Last updated: 27 September 2026

At Nuvora, we respect your privacy and are committed to protecting your personal information. This Privacy & Security Policy explains how we collect, use, store and protect your information when you visit our website or place an order with us.

By using our website, you acknowledge the practices described in this policy.

1. Who We Are

Nuvora is an online electronics retailer providing products to customers in the United Kingdom and other markets.

Business name: Nuvora
Website: [YOUR WEBSITE URL]
Email: [YOUR CUSTOMER SERVICE EMAIL]
Business address: [YOUR BUSINESS ADDRESS]

2. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name

• Billing and delivery address

• Email address

• Telephone number, where provided

• Order details and purchase history

• Payment-related information

• Device and browser information

• IP address

• Website usage information

• Any information you provide when contacting our customer support team

We only collect information that is reasonably necessary for operating our business and providing our services.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Process payments

• Send order confirmations and delivery updates

• Provide customer support

• Respond to enquiries

• Manage returns, refunds and replacements

• Improve our website, products and services

• Detect and prevent fraud or misuse

• Maintain the security of our website

• Comply with applicable legal and regulatory requirements

• Send marketing communications where you have given the appropriate consent or where otherwise permitted by law

We do not use your personal information for purposes that are incompatible with those described in this policy without providing appropriate information where required.

4. Payment Security

Payments made through our website are processed using secure payment services provided by our payment partners.

Nuvora does not need to store your full payment card details on our own systems when payment processing is handled by an external payment provider.

Payment providers may process information in accordance with their own privacy policies and security practices.

We recommend that you never send complete payment card details to us by email or through customer support messages.

5. Order and Delivery Information

To fulfil your order, we may need to share relevant information with companies involved in payment processing, order fulfilment, shipping and delivery.

This may include information such as your name, delivery address, email address, telephone number and order details.

We only share information where it is reasonably necessary to provide the requested service, fulfil the order or comply with legal obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use our website and improve your shopping experience.

Some cookies may be strictly necessary for the operation of the website.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, through our cookie consent tools.

Please note that disabling certain cookies may affect how some parts of the website function.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, offers, promotions and other updates from Nuvora.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

Unsubscribing from marketing communications will not affect transactional emails relating to orders you have placed.

8. How We Protect Your Information

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls and appropriate security procedures.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Who We Share Your Information With

Depending on how you use our website, your information may be shared with trusted third parties where necessary, including:

• Payment service providers

• Delivery and courier companies

• Order fulfilment and logistics providers

• Website and hosting providers

• Customer service providers

• Analytics and technology providers

• Professional advisers

• Government authorities or law enforcement where legally required

We expect service providers who process personal information on our behalf to handle it appropriately and securely.

10. International Transfers

Some of our service providers or business partners may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with legal, accounting or regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

12. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain types of processing

• Request the transfer of certain personal information to another organisation

• Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Nuvora is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy & Security Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

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16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.

If you are based in the United Kingdom and remain dissatisfied, you may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

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